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Returns & Exchanges
At Lumin, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, you can return or exchange it within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Prepare Your Package
Securely pack the items in their original packaging and attach the prepaid shipping label provided via email.
3
Ship It Back
Drop off your package at any authorized carrier location; we will track the shipment as it returns to our warehouse.
4
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing